The vendor's return policy determines who pays for shipping. In most cases, buyers are responsible for return shipping costs.

Vendors pay for return shipping when:

  • The vendor's return policy includes free return shipping, or
  • The vendor offers hassle free return and the reason for return is that the item isn't as described in the listing.

No, Nanobay does not provide a shipping service.

If the shipping company returned the package to you, the vendor should:

  • Contact the buyer and explain what happened.
  • Reach agreement with the buyer regarding who should pay to ship the item again, or cancel the transaction.

If the item has been sent by the vendor, but you have not received it, the following problems may have occurred:

  • The package exceeded the weight or dimensions limitations of the delivering company.
  • The delivery address provided was invalid.
  • One or more items in the package were restricted for export/import.
  • The package was damaged due to transport failure.

In these situations, the package may need to be returned or destroyed (in the case of hazardous or prohibited items). Please contact the delivering company and/or the vendor about their return policies.

Dangerous goods are materials or items with hazardous properties which, if not properly controlled, present a potential hazard to human health and safety, infrastructure and/ or their means of transport.

Hazardous material can be shipped by UPS, FedEx, DHL and other certified companies involved in shipment of hazardous materials via land, air or sea. For further information visit the shipping websites.