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The vendor's return policy determines who pays for shipping. In most cases, buyers are responsible for return shipping costs.

Vendors pay for return shipping when:

• The vendor's return policy includes free return shipping, or
• The vendor offers hassle free return and the reason for return is that the item isn't as described in the listing.

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No, Nanobay does not provide a shipping service.

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If the shipping company returned the package to you, the vendor should:

• Contact the buyer and explain what happened.
• Reach agreement with the buyer regarding who should pay to ship the item again, or cancel the transaction.