The vendor's return policy determines who pays for shipping. In most cases, buyers are responsible for return shipping costs.

Vendors pay for return shipping when:

  • The vendor's return policy includes free return shipping, or
  • The vendor offers hassle free return and the reason for return is that the item isn't as described in the listing.

No, Nanobay does not provide a shipping service.

If the shipping company returned the package to you, the vendor should:

  • Contact the buyer and explain what happened.
  • Reach agreement with the buyer regarding who should pay to ship the item again, or cancel the transaction.